Question 1

How do I sign up?

Accepted Answer

Download Orbitra Home from the Google Play Store and create your account using your Google account. Setup takes less than 5 minutes.

Question 2

What devices does Orbitra Home work on?

Accepted Answer

Orbitra Home is currently available on Android devices. iOS and web versions are on our roadmap for 2026.

Question 3

Do I need a Google account?

Accepted Answer

Yes, a Google account is required to use Orbitra Home, as the app connects to Gmail and Google Calendar for AI-powered task extraction.

Question 4

How do I add family members?

Accepted Answer

From the app settings, tap "Family Members" and invite them by email. They'll receive a link to download the app and set up their PIN.

Question 5

How does AI task extraction work?

Accepted Answer

When you label an email in Gmail with the Orbitra Home label, our AI reads the email content and automatically creates tasks from it. School confirmations, appointment reminders, and delivery notifications are all handled automatically.

Question 6

Can I manually add tasks?

Accepted Answer

Absolutely! You can manually add tasks, set due dates, assign them to family members, and mark them as complete — all from within the app.

Question 7

How do I sync my calendar?

Accepted Answer

Orbitra Home connects to Google Calendar during setup using secure OAuth. Once connected, your calendar events appear automatically in the app's timeline view.

Question 8

What is the AI daily digest?

Accepted Answer

Every morning, Orbitra Home's AI creates a natural-language summary of your family's day — upcoming tasks, calendar events, and important reminders — written in plain English.

Question 9

How do I use the chat assistant?

Accepted Answer

Tap the chat icon in the app and type any question about your family's schedule. Try "What's on tomorrow?", "When is Emma's dentist appointment?", or "Who needs to pick up the kids this week?"

Question 10

How is my data protected?

Accepted Answer

Orbitra Home encrypts all data in transit using TLS and at rest using AES-256 encryption. We never sell or share your personal data with third parties.

Question 11

Is Orbitra Home GDPR compliant?

Accepted Answer

Yes. Orbitra Home is fully GDPR compliant. You have the right to access, delete, or export your data at any time. See our Privacy Policy for full details.

Question 12

Can you read all my emails?

Accepted Answer

No. We only access emails that you explicitly label with the Orbitra Home label in Gmail. We never read your entire inbox.

Question 13

Where is my data stored?

Accepted Answer

Your data is stored on secure servers in the EU. We comply with GDPR data residency requirements.

Question 14

How much does Orbitra Home cost?

Accepted Answer

£9.99/month after the 7-day free trial. The trial starts when you set up your account — no credit card required.

Question 15

What payment methods do you accept?

Accepted Answer

Payments are processed securely through Google Play. All major credit and debit cards are accepted.

Question 16

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time through the Google Play Store or from within the Orbitra Home app settings. No cancellation fees.

Question 17

Is there a refund policy?

Accepted Answer

We offer a full refund within 7 days of your first paid charge if you're not completely satisfied. Contact us at support@orbitrahome.app.

Question 18

I'm having trouble connecting Gmail

Accepted Answer

Make sure you're signed into the correct Google account and have granted all requested permissions. If the issue persists, go to Settings → Disconnect Gmail → Reconnect.

Question 19

My tasks aren't syncing

Accepted Answer

Try pulling down to refresh in the app. If tasks still don't appear, check your internet connection and ensure the Orbitra Home label exists in your Gmail account.

Question 20

How do I reset my PIN?

Accepted Answer

The account owner can reset any family member's PIN from Settings → Family Members → [Name] → Reset PIN.

Question 21

How do I contact support?

Accepted Answer

Email us at Hello@OrbitraHome.com and we'll respond within 24 hours. You can also use the in-app help centre for common issues.

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